In rare cases where a shipment is delayed or tracking is not available, investigations may have to be raised to locate it. In any logistics based environment, shipments may be lost or damaged, and require refunds or returns.
Below we have provided a guide to the instances where investigations with our logistic partners are required, and also an estimation of the investigation timing. Please be aware that these are estimations and in any case we will be attempting to close any investigation as quickly as our partners are able to support:
Reason for Submitting a Claim |
Claim Process/Steps |
Not delivered |
- Submit a request through the webform at help.glopal.com within 30 days after the goods were shipped from the Glopal hub
- The Glopal team will launch an investigation with the carrier on your behalf
- Please allow up to 90 days for the investigation to be completed dependent on the service provider and destination.
|
Damaged shipment |
-
Submit a request through the webform at help.glopal.com within two business days of receiving the goods
- Please make sure to provide pictures with the proof of damage done to the goods which are clear and visible as well as to provide a picture of the label on the box and of the box itself (both inside and outside)
- The Glopal team will launch an investigation with the carrier on your behalf
- Please allow up to 90 days for the investigation to be completed dependent on the service provider and destination.
|
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