At Glopal we understand that situations when you will be entitled to a refund might occur.
If you feel you have found yourself in such a scenario please reach out to our Customer Care with an exact description of the issue via this form.
Providing as much and as detailed info as possible will significantly speed up the process on our end so please bear that in mind when submitting your request, e.g. if for whatever reason an international order to be shipped with Glopal's Parcel Forwarding service has been cancelled, you have already refunded the buyer and now we need to do the same with the shipping cost, please provide the order ID and any other information you possess so that we can find the buyer in our database and swiftly process the refund.
For more details on this specific scenario please refer to this article.
Please be aware that requests requiring involving our shipping partners might require up to 45 days to resolve.