Our Customer Support agents are available to you from 9am to 5:30pm Central European Time, Monday to Friday.
The best way to contact us is by creating a Support ticket via this form.
By using the linked form and providing as much information as possible, you will ensure the ticket is assigned to the correct agent straight away and that the agent has all the needed information to start working on addressing and resolving your request.
- Begin with choosing the topic your request concerns.
The more accurate the info you provide, the better the chance your request will be assign to the correct agent and that the said agent will be able to start working on solving you ticket straight away.
- Make sure to specify the topic of the request in the subject field. Certain keywords will trigger a list of useful Help Center materials. Browse through them to check if the question you wanted to ask has already been covered in our Customer facing documentation.
If the linked materials have not fully answered your question or there were no articles covering the topic and you feel there should be one - please let the Agent taking care of your ticket know.
Your feedback is very important to us and allows us to improve the quality of our service.
- If your question has not been answered by our Customer facing documentation please please provide your store's URL, a detailed description, attach a file if needed and submit the request.
You will receive a confirmation email with the link to the newly created ticket and one of our Agents will contact you shortly with an update.