We have measures in place in order to prevent this from happening.
However on a rare occasion it might happen that we process a sale of an item marked as out of stock in your domestic inventory.
In such cases the payment will go through, but the order will not be pushed to your backed.
Then one of our Customer Care Agents will reach out to you with details on the items ordered and the buyer's information.
If the ordered item/s are in fact in stock and the order can be fulfilled, please update the product stock to >"0" and reply to the message sent to you by one or our Agents.
We will then be able to re-push the order to your backend.
If the order can not be fulfilled, please inform your customer about it and process a refund.
We will refund the cost of international shipping if your customer has chosen Glopal's International Shipping as the delivery option.
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