Parcel Forwarding best practices reminder

We appreciate your cooperation in implementing below best practices. These updates are designed to enhance the efficiency of our services, provide more clarity, and ultimately help you manage your international shipments more effectively.

1. Streamlined Returns (RTS) & Replacement Shipments

To ensure efficient handling of returned goods and avoid any unnecessary shipping costs, please notify Glopal Support whenever you are receiving items back and sending a replacement.

When informing us about a Replacement shipment, please include:

• Clearly state "Replacement for Order XXXX" (replacing XXXX with the original order number).
• On the shipping label, please include your Glopal ID as GLXXXXXXX-1 (by adding "-1" to the original Glopal ID). This will help the Hub team identify it as a replacement order.
• Once you receive the domestic tracking number, please notify Glopal support team immediately.

Note: Please be aware that replacement orders for items returned due to buyer or seller fault cannot be processed without incurring additional costs.

Update on Return Shipment Costs (Effective since April 2025):

We've updated our policy regarding the cost associated with returned shipments. As of April 2025, for all parcels returned via our Parcel Forwarding Service due to no fault of Glopal, you will now have 2 options:

1. Return at Your Cost: We can return the goods to you, and these costs will be compiled and invoiced to you quarterly.

• International return shipping cost: This refers to the cost of returning the item from the destination country back to the Glopal warehouse. It is equivalent to the initial shipping fee paid by the customer.
• Domestic return shipping cost: This covers the cost of forwarding the returned item from the Glopal warehouse to the merchant’s warehouse.

Note: the original shipping cost paid by the customer is non-refundable.

       2. Dispose of Goods (No Cost): We can arrange for the goods to be destroyed, with no associated cost            to you.

We believe this change provides greater transparency and control over your returned inventory.

2. Managing Multi-Parcel Shipments

To prevent additional shipping costs for multi-parcel orders, it's crucial to inform Glopal Support (support@glopal.com) whenever you have a shipment destined for our hub that consists of multiple parcels.

When notifying Glopal, please ensure that you include the domestic tracking numbers along with the corresponding individual or box-wise invoices. Do not include the full invoice with a partial shipment, as this may result in duty or tax being assessed on the entire order. This is extremely important. 

Why is this important?

Without prior notification, our hub may not be able to consolidate these parcels into a single shipment. This can lead to multiple shipments leaving the hub, resulting in extra shipping charges and duties/taxes. 

Note: In cases where Glopal is not notified of a multi-parcel shipment, any resulting extra shipping costs will be charged to the merchant. All return costs will be billed once per quarter.

By providing us with this information, we can ensure your parcels are consolidated efficiently, helping you avoid unnecessary expenses.