Our latest release provides additional support with the last mile courier company which delivers parcels to your (final) address.
This essentially means that once last mile tracking details are provided by the local carrier, we’ll synchronize their tracking and provide it on our tracking page, including:
Carrier Company name
Local Tracking Reference
Once information is received and displayed, you can track your parcels progress right to your final delivery address, or alternatively contact the carrier to arrange a pick-up at an appropriate location such as postal office, carrier hub etc.
To further provide a more localized tracking experience, information may be available in the destination countries native language, along with contact information for local carrier assistance.
Please note, that this information will only be available once the package has arrived within the destination country ie if final delivery address is the US, info will only display once the package is within US territory.
Please also be aware that once the local carrier information is provided, any customer assistance related to final delivery, should be requested through that carrier directly.