How will I know which orders are qualified to be processed with Glopal’s IOSS number if I use Glopal’s international payment solution?

Since you use Glopal’s international payment solution, all orders are pushed to your eCommerce store via your checkout. 

How can I distinguish Glopal’s orders? 

You can find Glopal’s orders by checking Adress 2 line in the Shipping address details. You will see a message saying: “Use Glopal’s IOSS number” 

Example of the Shopify admin panel. 

Example of the BigCommerce admin panel.

Example of the Magento admin panel.

Important: Not all orders have to be processed using Glopal’s IOSS number. Do NOT use it for orders that are not specifically marked as such that require it.

Note: We are continuously improving the service for you, and soon you will be able to track your international orders from within your Glopal’s merchant account. 

Where can I find Glopal’s IOSS number?

Glopal will send you the IOSS number via email. If you can not find the number, please, contact your account manager or Glopal’s support team.

Where to input Glopal’s IOSS number? 

Depending on the shipping provider you use, instructions may vary. But you would have to input Glopal’s IOSS number into the customs declaration. Some curriers have a dedicated IOSS field, but some may prompt you to input it in the VAT, tax id or similar fields.

You might find those instructions useful if you use DHL or FedEx shipping services. Please, contact your shipping provider for more information.