Since you use Glopal’s international marketing solution, all orders are pushed to your Shopify backend system via an API. More details on how Glopal’s order looks like in your backend can be found in our help center article.
1. Go to the Orders section and click More filters to filter Glopal’s orders.
2. Click on Sales channel and select Google shopping worldwide by Glopal. Click Done.
3. Click on the order id to open the order details.
4. In the order Notes section is information that the destination VAT was collected from the buyer and a message letting you know that for this particular order you have to include Glopal’s IOSS number into the customs’ declaration when processing the shipment.
The message says: “Destination VAT was collected. Use Glopal’s IOSS number when shipping this order.”
Important: There will be orders without information that you have to include Glopal’s IOSS number as not all orders are qualified for VAT collection. Do NOT include Glopal’s IOSS number for orders that are not specifically marked as such that require Glopal’s IOSS number.
Where can I find Glopal’s IOSS number?
Glopal will send you the IOSS number via email. If you can not find the number, please, contact your account manager or Glopal’s support team.
Where to input Glopal’s IOSS number?
Depending on the shipping provider you use, instructions may vary. But you would have to input Glopal’s IOSS number into the customs declaration. Some curriers have a dedicated IOSS field, but some may prompt you to input it in the VAT, tax id, or similar fields.
You might find those instructions useful if you use DHL or FedEx shipping services. Please, contact your shipping provider for more information.
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